An accessibility overlay is a piece of code you paste into your store. It tries to patch problems in the browser, live, every time someone visits. Your actual store code never changes.
The trouble is that the hard parts can't be guessed by software. A machine can tell that a photo has no description, but it can't reliably write one that's actually right. Same with labelling checkout fields, or making a menu work by keyboard. The Overlay Fact Sheet, signed by over a thousand accessibility practitioners, documents this: automatic repair of image descriptions, form labels, and keyboard access is not reliable.
So the underlying problems stay in your store, and they come back every time your theme updates or you add an app.
$1 million
What overlay-widget company accessiBe agreed to pay to settle FTC charges. The FTC alleged it claimed its AI could make any website meet accessibility guidelines when it did not, and that it paid for reviews made to look independent. accessiBe did not admit or deny the allegations. The final order was approved April 22, 2025.
Source: FTC press release
1 in 4
Of the 1,037 US website accessibility lawsuits filed in the first three months of 2026, 265 — about 25% — were against websites that already had an accessibility widget installed. Having one did not prevent the claim.
Source: EcomBack Q1 2026 report
What we do instead
We don't add anything to your store. We scan your live pages, find the real problems in your own code, explain each one in plain English, and tell you how to fix it properly — so it stays fixed. If a page comes back clean, we say so.